5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the support that property managers want, but too often do not due to a lack of ongoing quality management processes.
Safety guard businesses are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you see if the protector organization is performing their job including running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your defenses. In most instances they probably are, but it’s crucial to employ a method of verification and quality management to make sure that problems associated with the lack of performing these jobs do not begin to occur.
In this guide we’ll discuss five (5) easy actions to enhancing your safety guard service and achieving everything you imagine as your ideal keyholding.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your condition is among these states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security provider and inquire does it look decent.
It is also the security guard firm performing background and drug screenings on all your guards until they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another excellent method to display if the protector is a fantastic match for your house is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This first conversation will tell you a good deal about what to expect from that shield and it gives you an opportunity to ask a different shield if you think that it is essential.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each shield to the business itself, in several cases the guard’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your website specific training looks like:
• Does it occur at your property?
• How long is each new officer educated?
• How long does the security firm double bank? (Double banks is the process of experiencing a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the response to each of the questions and be sure that they fit with what you believe is adequate. You should even consider sitting in on your safety guard company’s orientation and also your website specific training to get an understanding of what goes on preparing a shield to work in your property.
Protect supervision is among the main factors of very good security guard support. When security businesses provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to learn and better understand their responsibilities. When the guards are not being supervised, they begin to feel that their work isn’t important and they begin to find themselves as not as a part of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the 2 methods of remote oversight that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are on your property. These tracking systems allow the security guard business to monitor the log and time the activity of the guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the safety guard provider provides a method of making sure that each guard is secure and alert. Using guards check-in regularly with the safety guard business, at least each 30 minutes, guards believe that their security is important and that being awake and attentive is also an significant part their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out just what is occurring with your safety as you are not there. During these inspections, be sure that you ask your safety guards questions regarding their duties and responsibilities to make sure that they understand their jobs. In reality, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be confident that the consultant isn’t really a security guard business. If that’s the case, your audit is sure to develop problems with your current security guard business.